I use Evernote to type up my blog posts and as a scratch pad for blog ideas. Sometimes ideas get lost deep in Evernote never to be seen again. Today I was digging through to see what notes I had started and to see if I could put together a blog post and I found this little note. It's a funny experience I had a year and a half ago at the doctors office.

From December 2011: The other day I was at the doctors office to have my pre-surgery physical and blood tests completed. The lab tech was an slightly older woman whom was in a particularly foul mood. The new fax machine was causing all sorts of problems and she was expected to make it work without instructions. She's a nurse, not a fax repairman Jim!

In my youth I was a Navy Corpsman and I have a lot of experience doing blood draws. I know this truth to be a fact, you never want the person with the needle to be mad, upset, angry or whatever. Seeing her mood and fearing for the safety of my arm I immediately employed humor and empathy for her frustrations with technology. Not being a fax machine repairman myself I couldn't fix the stupid thing. But I could joke with her about it and share that with her that I work in the IT industry and I can understand the frustrations of these 'darn machines.' After joking with her for a few minutes she began to relax, smile and laugh thus saving my arm from being a Human Stress Relief Pincushion.

When she was done we were both laughing and enjoying life again. Best of all, my arm survived the experience.

A positive attitude goes a long ways and can be a self-defense mechanism.